Contact
General inquiries
hello@bysju.com
Orders
orders@bysju.com
PRESS
press@bysju.com
To arrange personal fittings in our Shoreditch studio, please email us at hello@bysju.com
Collections
hello@bysju.com
orders@bysju.com
press@bysju.com
To arrange personal fittings in our Shoreditch studio, please email us at hello@bysju.com
The easiest way to measure the circumference of your head is to use a measuring tape. Always do the measuring right above your ears - where you will wear your hat. Repeat the measurement several times - around the widest part of your head. Do not pull hard on the measuring tape.
If the measured value falls between two numbers, for example 58.5 cm, always order the larger size. In this case 59 cm.
A slightly larger hat may always be adjusted by inserting a thin strip made of foam or similar material right under the sweatband.
If the size of the hat is described as "universal", the hat is fitted with an elastic sweatband, which is suitable for head sizes from 56 - 60 cm.
For sizes marked S, M, L, XL, use the following table to determine the correct size for your hat:
|
Size |
Metric Sizes |
American Sizes |
English Sizes |
French Sizes |
|
S |
54, 55 |
6 3/4, 6 7/8 |
6 5/8, 6 3/4 |
3 1/2, 4 |
|
M |
55, 56 |
7, 7 1/8 |
6 7/8, 7 |
4 1/2, 5 |
|
L |
57, 58 |
7 1/4, 7 3/8 |
7 1/8, 7 1/4 |
5 1/2, 6 |
|
XL |
59, 60 |
7 1/2, 7 5/8 |
7 3/8, 7 1/2 |
6 1/2, 7 |
All sizes are Inner Circumference.
When caring for products made from fine materials and careful craftsmanship, there are a few tricks of the trade you should know. We’ve put together our top recommendations that will help your hat live longer.
Ideally, you should hang your hat on a hanger with a wide enough hook, or store it in a hat box. Keeping it in a cool and dry place is equally important, as both heat and moisture can cause damage.
Dust and loose dirt.
Using a lint roller or tape, sweep gently across the surface to remove dust and dirt.
Smudges and stains.
Use a gum eraser or a soft brush and sweep in a clockwise motion to remove surface level stains. For stains that go a little deeper, try steaming the hat with a household kettle, to loosen the underlying dirt and get deeper into the felt. Then use the brush in soft clockwise motions to remove the stain, as before.
Handle it by the brim, not the crown.
To maintain the shape of the crown avoid handling it directly. However, over time, excessive handling can weaken the structure or create permanent creases.
Allow wet hats to dry naturally.
If your hat gets drenched, allow it to dry naturally. Artificial heat from a hair dryer or heater can distort or shrink it. While wet, shape the hat to its proper form. As it dries, it will maintain this shape. Turn the sweatband out and place the hat on its brim, laid upon a towel to avoid creating flat spots on the crown.
For in-stock items, orders will be processed and dispatched within 5-7 working days after you place your order. After dispatch, transit times vary from country to country. Please see estimates for your region below:
Europe: 5-7 days
USA: 7-10 days
Rest of World 7-15 days
Shipping across UK is free, EU £10 and for the Rest of World there is a £17 charge.
Our policy for returns lasts 30 days and to be eligible for a return, your item must be unused and in the same condition that you received it. Also please notify us about your return providing the Tracking ID and the name of the courier.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will happily replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at orders@bysju.com notifying us about the exchange, and send your item to:
BYSJU COLLECTIVE LTD.
The Rum Factory
49 Pennington Street
E1W 2BD, London
We are offering free returns within UK. For the rest of the world, shipping costs are non-refundable and if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please if we can suggest using a trackable shipping service or purchasing shipping insurance, since we do not always guarantee that we will receive your returned item.
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