For in-stock items, orders will be processed and dispatched within 5 working days after you place your order. After dispatch, transit times vary from country to country. Please see estimates for your region below:
Europe: 5-7 days
USA: 7-10 days
Rest of World 7-15 days
Shipping across UK & EU is free , for the Rest of World there is a £17 charge.
Our policy for returns lasts 30 days and to be eligible for a return, your item must be unused and in the same condition that you received it. Also please notify us about your return providing the Tracking ID and the name of the courier.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at firstname.lastname@example.org and send your item to:
The Rum Factory
49 Pennington Street
E1W 2BD, London
We are offering Free returns within EU. For the rest of the world, shipping costs are non-refundable and if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please if we can suggest using a trackable shipping service or purchasing shipping insurance, since we do not always guarantee that we will receive your returned item.